Command Center Support
This role involves providing 24x7 Command Center support for Tata Consultancy Services. You will be responsible for monitoring applications and infrastructure, managing incident lifecycles, and performing level-1 troubleshooting. The position requires experience with various enterprise monitoring tools, ITSM platforms like ServiceNow, and a solid understanding of ITIL processes. You will coordinate major incident management calls and ensure clear communication with business stakeholders.
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Experience
5-10 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
This role involves providing 24x7 Command Center support for Tata Consultancy Services. You will be responsible for monitoring applications and infrastructure, managing incident lifecycles, and performing level-1 troubleshooting. The position requires experience with various enterprise monitoring tools, ITSM platforms like ServiceNow, and a solid understanding of ITIL processes. You will coordinate major incident management calls and ensure clear communication with business stakeholders.
TAL's take
Stable role at a large IT services firm with clearly defined operational responsibilities.
The JD is very specific about the required NOC tools and ITIL processes, leaving little ambiguity regarding the daily tasks.
Salaries at Tata Consultancy Services
9.2 LPA average
Based on 27 Grapevine salary entries for Tata Consultancy Services.
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Must haves
- 24x7 Command Center / NOC / Operations Center support experience
- Knowledge of ITIL processes (Incident, Problem, Change, Service Request Management)
- Hands-on experience with enterprise monitoring tools
- Experience with ServiceNow or similar ITSM tools
- Ability to perform initial triage, impact analysis, and priority assessment
Tools and skills
About the company
TCS is a major global IT services firm, categorized as Tier 2 due to its service-oriented business model.
Posts mentioning Tata Consultancy Services
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