ServiceNow Business Analyst
AHEAD is seeking a Senior Analyst to design and implement ServiceNow solutions for enterprise clients. The role involves gathering business requirements, creating functional specifications, and collaborating with technical teams on system documentation and testing. Candidates need 3-5 years of experience in ITSM platform mapping. It is a consultative role focused on digital transformation projects.
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Experience
3-5 years
Function
Consulting
Work mode
Hybrid, India
Company
Tier 2
What you will work on
AHEAD is seeking a Senior Analyst to design and implement ServiceNow solutions for enterprise clients. The role involves gathering business requirements, creating functional specifications, and collaborating with technical teams on system documentation and testing. Candidates need 3-5 years of experience in ITSM platform mapping. It is a consultative role focused on digital transformation projects.
TAL's take
Solid role at an established consultancy with clear scope, though company tier is mid-market.
The JD clearly defines responsibilities, expectations, and specific platform focus (ServiceNow) without being a kitchen-sink.
Must haves
- 3-5 years experience mapping business processes into ITSM platforms
- Experience with ServiceNow platform
- Ability to document requirements and translate into functional specifications
- Strong presentation, communication, and project awareness skills
Tools and skills
Nice to have: certified system administrator.
About the company
Established IT services and digital transformation firm, but lacks the specific engineering brand prestige of tier-1 global tech companies.
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Wherever I apply, I get a response that they are moving ahead with some other candidate, I don't even get a call for an interview, even though the job description matches my profile. How are you getting the calls?