Specialist Customer Care Leader
Barclays is hiring a Specialist Customer Care Leader to manage operations and resolve complex client needs in their Noida office. You will be responsible for team leadership, operational execution, and process improvement within the payments and lending domain. The role requires proven experience in banking operations and the ability to influence cross-functional stakeholders. You will lead teams, coach employees, and implement controls to mitigate risk and ensure service excellence.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Barclays is hiring a Specialist Customer Care Leader to manage operations and resolve complex client needs in their Noida office. You will be responsible for team leadership, operational execution, and process improvement within the payments and lending domain. The role requires proven experience in banking operations and the ability to influence cross-functional stakeholders. You will lead teams, coach employees, and implement controls to mitigate risk and ensure service excellence.
TAL's take
Role is at a reputable multinational bank with clear team leadership and operational responsibilities.
The JD clearly defines the operational, leadership, and domain requirements for the customer care function at a bank.
Salaries at Barclays
21.3 LPA average
Based on 128 Grapevine salary entries for Barclays.
Operations
2 - 4 years | Ba4
6 LPA average
Range: 6 - 6 LPA
Operations
12 - 14 years | AVP
22 LPA average
Range: 22 - 22 LPA
Product Management
0 - 2 years | BA4
17 LPA average
Range: 17 - 17 LPA
Engineering
0 - 2 years | BA4
13 LPA average
Range: 11 - 17 LPA
Must haves
- Proven experience in Lending operations
- Working Knowledge of GBS payment
- Team handling experience
- Result-oriented and commercial mindset
- Working knowledge of payment processing & payment verification
- Excellent communication and interpersonal skills
Tools and skills
About the company
Barclays is a major multinational bank, though this specific operations role is a standard functional position rather than a core engineering leadership role.
Posts mentioning Barclays
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