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Customer service executive role at Aditya Birla Health Insurance, a significant player in the Indian health insurance sector. The role involves interacting with customers on recorded lines to explain product benefits, update information, and resolve queries. Candidates must possess strong communication skills, active listening abilities, and familiarity with CRM applications. This is a support-focused position centered on customer experience and accuracy.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Customer service executive role at Aditya Birla Health Insurance, a significant player in the Indian health insurance sector. The role involves interacting with customers on recorded lines to explain product benefits, update information, and resolve queries. Candidates must possess strong communication skills, active listening abilities, and familiarity with CRM applications. This is a support-focused position centered on customer experience and accuracy.
TAL's take
Role is a standard customer support position within an established industry player, offering limited scope for professional growth.
Clear role definition as a customer service executive with well-articulated key result areas.
Must haves
- Knowledge of health insurance
- Strong phone and communication skills
- Active listening
- Familiarity with CRM practices
- Ability to multi-task and manage time effectively
Tools and skills
About the company
Established subsidiary of a major financial conglomerate with a specific focus on the Indian health insurance market.