Service Delivery Manager
Kyndryl is looking for a Delivery Management Lead to oversee mission-critical IT service delivery for global clients. The role involves managing field engineers and SREs, handling incident and change management processes, and driving customer success. Candidates require 5+ years of experience in service delivery and AIOps knowledge. This is a hybrid-friendly role focused on team growth and customer relationships.
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Experience
5+ years
Function
Operations
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Kyndryl is looking for a Delivery Management Lead to oversee mission-critical IT service delivery for global clients. The role involves managing field engineers and SREs, handling incident and change management processes, and driving customer success. Candidates require 5+ years of experience in service delivery and AIOps knowledge. This is a hybrid-friendly role focused on team growth and customer relationships.
TAL's take
Solid role at a well-known global IT services firm, offering clear managerial scope and professional growth opportunities.
The role is clearly defined as a delivery management position within an IT services context, with specific responsibility areas listed.
Salaries at Kyndryl
12.6 LPA average
Based on 45 Grapevine salary entries for Kyndryl.
Operations
0 - 2 years | L1
3 LPA average
Range: 3 - 4 LPA
Operations
2 - 4 years | 6B
4 LPA average
Range: 4 - 4 LPA
Operations
6 - 8 years | P5
7 LPA average
Range: 7 - 7 LPA
Information Technology
0 - 2 years | L1
5 LPA average
Range: 5 - 5 LPA
Must haves
- 5+ years of experience leading delivery teams
- Experience in incident, problem and change management
- Ability to partner with delivery partners and SREs
- AIOps hands-on knowledge
- Direct and constant interaction with the customer
Tools and skills
Nice to have: six sigma, pmp, itil.
About the company
Kyndryl is a major global IT infrastructure services company, spin-off from IBM, classified as a large-scale tier 2 entity.
Posts mentioning Kyndryl
Interview tips
Hi folks, tomorrow i have an interview for Associate software engineering- network automation development in 'Kindryll' , can anyone give some tips if anyone has attended or any sort of experience in in this company past experience, anything would be helpful.
Kyndryl Referral
Hi folks, can anyone working in Kyndryl help me with a referral for an opening, I have the job details
Kyndryl Referral
Hi folks, can anyone working in Kyndryl help me with a referral for an opening, I have the job details