Customer Support Specialist
BiteSpeed is a Sequoia-backed SaaS startup focused on conversational commerce for e-commerce brands. This role involves managing support across live chat, calls, and email for global customers while providing product feedback to the internal team. The ideal candidate cares deeply about customer experience and has basic technical skills like SQL and API testing. The role offers equity and participation in a high-growth startup environment.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
BiteSpeed is a Sequoia-backed SaaS startup focused on conversational commerce for e-commerce brands. This role involves managing support across live chat, calls, and email for global customers while providing product feedback to the internal team. The ideal candidate cares deeply about customer experience and has basic technical skills like SQL and API testing. The role offers equity and participation in a high-growth startup environment.
TAL's take
Solid early-stage SaaS startup with good funding and clear, high-quality focus on customer experience.
Clear role expectations and responsibilities defined within a customer support context.
Must haves
- Genuinely like helping people
- Ability to communicate with global e-commerce business owners
- Record and segregate technical issues
- Route product requests to product team
- Watch customer videos to identify product activation roadblocks
About the company
Sequoia-backed early-stage SaaS startup with strong growth.
Posts mentioning BiteSpeed
How is Bitespeed for joining as a Product Manager? Want reviews about the company
Please share reviews on how Bitespeed is as a company to work for? It sounds pretty exciting on paper. Is it really so? Any pit-falls or red flags? What are their key strengths, if any?
How is Bitespeed as an organisation?
Got an offer for Customer Onboarding Manager, everything looks good on paper but a first hand review from folks who have worked or are employees would be great.