Director Guest Service
Accor is seeking a Director of Guest Service to lead operational teams and enhance guest satisfaction at their property. The role involves mentoring staff, maintaining brand standards, and strategizing new service offerings. The ideal candidate will have prior leadership experience and a strong service-oriented background. This position focuses on driving team performance and creating memorable guest experiences.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Accor is seeking a Director of Guest Service to lead operational teams and enhance guest satisfaction at their property. The role involves mentoring staff, maintaining brand standards, and strategizing new service offerings. The ideal candidate will have prior leadership experience and a strong service-oriented background. This position focuses on driving team performance and creating memorable guest experiences.
TAL's take
Established global hospitality brand with clear leadership scope, but low role specificity and lack of tech focus.
The JD is generic to hospitality operations and lacks technical or operational detail beyond high-level leadership goals.
Must haves
- Service focused personality
- Previous leadership experience
- Ability to build and maintain relationships
- Strong communication and networking skills
About the company
Global hospitality group, but the role is operational rather than core technology engineering.