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ServiceNow Business Analyst – ITSM & HRSD

AccoliteBengaluru, Karnataka, IndiaPosted 18 May 2026

Accolite is hiring a Senior Business Systems Analyst to lead ServiceNow HRSD and ITSM implementations. The role involves gathering requirements, mapping processes, and bridging the gap between business stakeholders and technical teams. You will be responsible for creating user stories and supporting the project lifecycle in an Agile environment. Success in this role requires deep platform expertise and strong stakeholder management skills.

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Experience

5-8 years

Function

Engineering

Work mode

Onsite, India

Company

Tier 2

What you will work on

Accolite is hiring a Senior Business Systems Analyst to lead ServiceNow HRSD and ITSM implementations. The role involves gathering requirements, mapping processes, and bridging the gap between business stakeholders and technical teams. You will be responsible for creating user stories and supporting the project lifecycle in an Agile environment. Success in this role requires deep platform expertise and strong stakeholder management skills.

TAL's take

Quality 60/1005/5 clarityTier 2 company

Solid tier-2 firm role with clearly defined scope in ServiceNow implementations.

Crisp JD with well-defined responsibilities, specific module focus, and clear deliverable requirements.

Salaries at Accolite

21.3 LPA average

Based on 28 Grapevine salary entries for Accolite.

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14 LPA average

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4 - 6 years | B6

21 LPA average

Range: 21 - 21 LPA

Engineering

16 - 18 years | B5

60 LPA average

Range: 60 - 60 LPA

Must haves

  • 5-8 years of experience as Business Systems Analyst or Functional Consultant
  • Strong experience with ServiceNow HRSD and ITSM modules
  • Experience in requirement gathering and process mapping
  • Proficiency in creating user stories and functional documentation
  • Experience working in Agile/Scrum environments

Tools and skills

servicenow hrsditsmagilescrumbrdfrduser stories

Nice to have: servicenow certification, itil, api, integrations.

About the company

Established mid-stage digital transformation and technology services firm.

Posts mentioning Accolite

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Looking for referral or interview opportunity for a fresher with Internship experience at Accolite digital.

Hey Grapeviners, So one of my really close friends is looking for full time/ internship opportunities in software engineering/ full stack roles. She is extremely hard working and a damn good developer with experience in writing restful APIs in Java and frontend development skills in angular. She had completed her internship at Accolite digital and needs our help in these tough times. So if someone is hiring or providing a referral for the same kindly comment below and let's help her get a job.

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