Customer Success Manager
Classcard is an edtech platform focused on student and class management for various service providers. The Customer Success Manager will onboard new clients, drive software adoption, and identify upselling opportunities to reduce churn. The role requires experience in SaaS account management, technical proficiency, and strong interpersonal communication skills. You will manage customer relationships and resolve escalations to ensure high satisfaction.
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Experience
1-2 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Classcard is an edtech platform focused on student and class management for various service providers. The Customer Success Manager will onboard new clients, drive software adoption, and identify upselling opportunities to reduce churn. The role requires experience in SaaS account management, technical proficiency, and strong interpersonal communication skills. You will manage customer relationships and resolve escalations to ensure high satisfaction.
TAL's take
Solid tier-2 edtech company with a well-defined customer-facing role scope.
The JD clearly defines the onboarding, relationship management, and account growth responsibilities typical of a CSM role.
Must haves
- 1-2 years experience in account management
- Experience in SaaS or technology company
- Ability to navigate and coach clients on technology systems
- Excellent verbal and written communication skills
- Proficiency with Excel and Google Sheets
- Detail-oriented and analytical mindset
Tools and skills
About the company
Classcard is an established niche edtech SaaS provider, falling into the mid-stage product company tier.