Program Analyst - User Experience
Licious is seeking a Program Analyst in Bengaluru to support their customer experience operations. The role involves analyzing customer, operational, and business data to identify trends, pain points, and improvement opportunities. Candidates will partner with support, ops, and product teams to drive CX initiatives and improve service quality. The role requires SQL proficiency and experience in a customer support-oriented environment.
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Experience
3-6 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Licious is seeking a Program Analyst in Bengaluru to support their customer experience operations. The role involves analyzing customer, operational, and business data to identify trends, pain points, and improvement opportunities. Candidates will partner with support, ops, and product teams to drive CX initiatives and improve service quality. The role requires SQL proficiency and experience in a customer support-oriented environment.
TAL's take
Solid tier-2 company with a well-defined role focused on operational analytics and customer experience improvement.
The role is clearly defined with specific responsibilities related to CX analytics, cross-functional collaboration, and process improvement.
Salaries at Licious
28.3 LPA average
Based on 29 Grapevine salary entries for Licious.
Engineering
0 - 2 years | L1
7 LPA average
Range: 7 - 7 LPA
Other roles
0 - 2 years | L1
11 LPA average
Range: 10 - 12 LPA
Engineering
2 - 4 years | L1
15 LPA average
Range: 15 - 15 LPA
Other roles
2 - 4 years | L1
16 LPA average
Range: 5 - 29 LPA
Must haves
- 3–6 years of relevant experience
- Experience in customer support environments
- Hands-on experience with SQL
Tools and skills
About the company
Well-known D2C food-tech brand in India with a strong market presence.
Posts mentioning Licious
Licious PM role
How is licious for a senior pm role in terms of culture / opportunities and growth? Have heard of multiple recent exists of senior folks in product and tech.
Licious not doing too well (basis The Ken). Who do you order your meat from?
Anyone working at Licious