Japanese Speaking Customer Success Manager (Japan Market)
Forter is hiring a Customer Success Manager to manage and grow their client base within the Japanese market. The role involves leading business reviews, driving renewals and upsells, and providing product feedback to internal teams. Candidates need prior client-facing experience and bilingual fluency in English and Japanese to support high-impact enterprise accounts. The position is based in Singapore and follows a hybrid work model.
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Experience
3-4 years
Function
Support
Work mode
Hybrid, Singapore
Company
Tier 2
What you will work on
Forter is hiring a Customer Success Manager to manage and grow their client base within the Japanese market. The role involves leading business reviews, driving renewals and upsells, and providing product feedback to internal teams. Candidates need prior client-facing experience and bilingual fluency in English and Japanese to support high-impact enterprise accounts. The position is based in Singapore and follows a hybrid work model.
TAL's take
Solid role at a well-regarded fintech company with a clear, defined scope and international market responsibility.
The JD is highly specific regarding the language requirement, target market (Japan), and core responsibilities for a CSM role.
Must haves
- 3-4 years client-facing account management or customer success experience
- Bilingual fluency in English and Japanese
- Experience leading monthly and quarterly business reviews
- Ability to communicate client business objectives internally
- Experience collaborating with product, R&D, or operations teams
- Experience enabling and training clients on UX
Tools and skills
Nice to have: payments industry experience, fraud detection industry experience, finance industry experience.
About the company
Recognized fintech startup with significant funding and industry awards, though below global Tier 1 status.
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