Senior Product Support Specialist
Zenoti is a b2b saas company providing cloud-based software for the beauty and wellness industry. This senior-level role focuses on resolving customer issues, managing ticketing systems, and consulting with clients to optimize their use of the platform. Candidates must have 4-8 years of experience supporting enterprise web applications and strong analytical skills. The role requires flexibility to work in night shifts to maintain 24x7x365 support coverage.
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Experience
4-8 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Zenoti is a b2b saas company providing cloud-based software for the beauty and wellness industry. This senior-level role focuses on resolving customer issues, managing ticketing systems, and consulting with clients to optimize their use of the platform. Candidates must have 4-8 years of experience supporting enterprise web applications and strong analytical skills. The role requires flexibility to work in night shifts to maintain 24x7x365 support coverage.
TAL's take
Well-funded unicorn with a clear product domain, though the support role itself has standard scope.
Clear expectations and responsibilities for a product support specialist role within a specific domain.
Salaries at Zenoti
26.6 LPA average
Based on 10 Grapevine salary entries for Zenoti.
Other roles
2 - 4 years | L4
18 LPA average
Range: 18 - 18 LPA
Operations
4 - 6 years | L4
10 LPA average
Range: 10 - 10 LPA
Other roles
4 - 6 years | L4
25 LPA average
Range: 22 - 31 LPA
Product Management
6 - 8 years
30 LPA average
Range: 30 - 30 LPA
Must haves
- 4 to 8 years in supporting web-based enterprise applications
- Willingness to solve problems for customers
- Technology-centric background
- Advanced support experience with data-driven, web-based applications
- Strong logical, analytical and problem solving skills
- Excellent communication skills
- Availability to work night shifts
Tools and skills
About the company
Established SaaS unicorn with global presence, falling into tier 2 due to enterprise support focus.