Customer Success Lead - US
BrightCHAMPS is seeking a Customer Success Lead for their US operations to oversee relationships with tutors, students, and parents. The role involves managing onboarding, driving renewals, and identifying expansion opportunities to improve customer satisfaction and retention. The successful candidate will lead a team, set performance goals, and work in US shift timings. This position is ideal for an experienced leader with a background in education or service-oriented businesses.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
BrightCHAMPS is seeking a Customer Success Lead for their US operations to oversee relationships with tutors, students, and parents. The role involves managing onboarding, driving renewals, and identifying expansion opportunities to improve customer satisfaction and retention. The successful candidate will lead a team, set performance goals, and work in US shift timings. This position is ideal for an experienced leader with a background in education or service-oriented businesses.
TAL's take
A well-scoped leadership role at a recognized global edtech brand, though it lacks explicit YOE and compensation details.
The JD provides a very clear breakdown of responsibilities, key metrics, and expectations for the team leadership role.
Salaries at BrightCHAMPS
12.7 LPA average
Based on 9 Grapevine salary entries for BrightCHAMPS.
Operations
0 - 2 years | L1
4 LPA average
Range: 4 - 4 LPA
Other roles
0 - 2 years | L1
8 LPA average
Range: 5 - 15 LPA
Product Management
2 - 4 years | L2
13 LPA average
Range: 13 - 13 LPA
Marketing
4 - 6 years | L2
16 LPA average
Range: 16 - 16 LPA
Must haves
- Experience in a fast paced startup environment
- Experience leading customer success teams
- Previously managed teams directly and indirectly
- Experience in a people driven service business
- Experience in education industry with multi-geography spread
- Comfortable working in US shift timings
About the company
BrightCHAMPS is a well-known ed-tech company with a global presence, classified as a mid-stage growth company.