Associate Specialist
Ingram Micro is seeking an L1 Engineer for their Fortinet Technical Assistance Center in Delhi. The role involves providing technical support, troubleshooting firewall and VPN issues, and managing customer escalations. Candidates must have hands-on experience with Fortinet products and core networking protocols. This is an onsite, shift-based role focused on high-volume customer case resolution.
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Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Ingram Micro is seeking an L1 Engineer for their Fortinet Technical Assistance Center in Delhi. The role involves providing technical support, troubleshooting firewall and VPN issues, and managing customer escalations. Candidates must have hands-on experience with Fortinet products and core networking protocols. This is an onsite, shift-based role focused on high-volume customer case resolution.
TAL's take
Solid tier-2 global services company with a well-defined support role and clear technical expectations.
Very clear responsibilities and specific technology stack for a TAC support role.
Salaries at Ingram Micro
8.9 LPA average
Based on 7 Grapevine salary entries for Ingram Micro.
Engineering
0 - 2 years
8 LPA average
Range: 8 - 8 LPA
Other roles
0 - 2 years
5 LPA average
Range: 5 - 5 LPA
Product Management
2 - 4 years | L1
10 LPA average
Range: 10 - 10 LPA
Engineering
2 - 4 years | L1
7 LPA average
Range: 7 - 7 LPA
Must haves
- 1-3 years experience in network security operations
- Strong expertise with FortiGate firewalls
- Proficiency with FortiManager and FortiAnalyzer
- Understanding of networking protocols like BGP, OSPF, DNS
- Hands-on troubleshooting skills with Wireshark
Tools and skills
Nice to have: nse 6.
About the company
Global established distributor and technology services provider.