Customer Support Associate
Smallcase is a leading Indian fintech company seeking a Customer Support Associate to manage end-user inquiries and resolve product issues. The role involves documenting feedback, tracking support metrics, and coordinating with partner teams to ensure user satisfaction. Candidates should have professional Hindi speaking skills and a strong aptitude for problem-solving. This role offers an opportunity to contribute to a scaling platform within the Indian investment ecosystem.
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Experience
0-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Smallcase is a leading Indian fintech company seeking a Customer Support Associate to manage end-user inquiries and resolve product issues. The role involves documenting feedback, tracking support metrics, and coordinating with partner teams to ensure user satisfaction. Candidates should have professional Hindi speaking skills and a strong aptitude for problem-solving. This role offers an opportunity to contribute to a scaling platform within the Indian investment ecosystem.
TAL's take
Solid tier-2 fintech company with a clearly defined customer support role and growth-stage environment.
The JD clearly outlines the responsibilities, required language skills, and team context for a standard support function.
Salaries at Smallcase
24.5 LPA average
Based on 47 Grapevine salary entries for Smallcase.
Product Management
0 - 2 years | 3
20 LPA average
Range: 20 - 20 LPA
Engineering
0 - 2 years | 3
14 LPA average
Range: 12 - 16 LPA
Other roles
0 - 2 years | 3
8 LPA average
Range: 4 - 13 LPA
Marketing
2 - 4 years | 3
10 LPA average
Range: 9 - 11 LPA
Must haves
- 0-3 years of experience as a Customer Support Associate
- Fluent in spoken Hindi
- Clear communication skills
- Strong team player
- Empathetic and proactive mindset
Tools and skills
Nice to have: stock markets, investment products.
About the company
Recognized Indian fintech player with significant market reach and backing.
Posts mentioning Smallcase
Help me improve my investments!
28M earning 2.1LPM and currently investing 14k/month on MF. Also have a ULIP which I put 2.5L/year. Currently don't have any loans to pay off and avg monthly spent is 50-70k. Sharing the monthly MF SIP details below: Nippon multi cap - 2.5k UTI N50 index fund - 2k Axis small cap - 3.5k Motilal Oswal midcap - 2k Quant smallcal - 4k Apart from this, I have another 10L available in hand which I can invest now. Can anyone please help me improve here or any tips/sugg? Thank you!
Has anyone used small case for investing, if so, what is your experience / opinion on the same
Feedbacks on Smallcase
How useful is Smallcase? Share your experiences. Personally, I feel like the additional cost is too much just for a single case.