Business Advisory Senior Analyst-Voice
Accenture is seeking a Business Advisory Senior Analyst to oversee a multi-channel customer support team. The role focuses on managing operational performance, mentoring agents, and driving service excellence across inbound, outbound, email, and social media channels. The successful candidate will leverage SAP and Salesforce to monitor metrics, handle escalations, and report on team performance. This position requires strong leadership experience and collaboration with cross-functional teams to resolve systemic issues.
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Experience
5-8 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Accenture is seeking a Business Advisory Senior Analyst to oversee a multi-channel customer support team. The role focuses on managing operational performance, mentoring agents, and driving service excellence across inbound, outbound, email, and social media channels. The successful candidate will leverage SAP and Salesforce to monitor metrics, handle escalations, and report on team performance. This position requires strong leadership experience and collaboration with cross-functional teams to resolve systemic issues.
TAL's take
Solid mid-senior role at a large global firm with clearly defined team leadership and operational responsibilities.
The JD provides a very clear breakdown of team management, operational metrics, and specific tool requirements like SAP and Salesforce.
Salaries at Accenture
12.7 LPA average
Based on 5,655 Grapevine salary entries for Accenture.
Operations
0 - 2 years | L12
3 LPA average
Range: 2 - 5 LPA
Operations
2 - 4 years | L10
6 LPA average
Range: 2 - 18 LPA
Operations
4 - 6 years | L9
8 LPA average
Range: 3 - 20 LPA
Operations
6 - 8 years | L9
11 LPA average
Range: 5 - 42 LPA
Must haves
- 5-8 years of professional experience
- Proven experience leading customer support teams across multiple channels
- Experience in supervisory or team lead role
- Strong leadership, coaching, and mentoring skills
- Experience with SAP and Salesforce for case management
Tools and skills
About the company
Accenture is a major global professional services firm, classified as Tier 2 for general consulting and operations roles.
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