Customer Success Manager - SFA (Sales Automation)
Erekrut is seeking a Customer Success Manager to oversee sales automation, distributor lifecycle management, and field operations monitoring. The role involves supporting the SFA tool rollout, tracking sales discipline metrics, and managing distributor data. Candidates must possess proficiency in Excel and MIS reporting with experience in FMCG sales operations. The position requires strong analytical skills and coordination with regional sales teams to improve field productivity.
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Experience
3-6 years
Function
Operations
Work mode
Onsite, India
Company
Tier 3
What you will work on
Erekrut is seeking a Customer Success Manager to oversee sales automation, distributor lifecycle management, and field operations monitoring. The role involves supporting the SFA tool rollout, tracking sales discipline metrics, and managing distributor data. Candidates must possess proficiency in Excel and MIS reporting with experience in FMCG sales operations. The position requires strong analytical skills and coordination with regional sales teams to improve field productivity.
TAL's take
Role is a standard sales operations support function at a tier 3 company with limited career growth signals.
The JD provides a very clear and granular breakdown of responsibilities across SFA implementation, distributor management, and field reporting.
Must haves
- 3–6 years of experience in FMCG Sales Operations or Sales Excellence
- Strong understanding of field sales operations and distributor processes
- Proficiency in Excel, MIS reporting, and dashboard preparation
- Good analytical and reporting skills
- Good communication and coordination skills
Tools and skills
Nice to have: sales automation, sfa, dms systems.
About the company
Erekrut is a boutique or smaller-scale recruitment service provider.