Senior Quality Analyst
The Senior Quality Analyst at CBTS leads end-to-end quality governance for offshore client engagements. This role focuses on driving audit frameworks, SLA management, and delivering data-driven insights through reporting tools. The candidate will collaborate with delivery teams and stakeholders to ensure process adherence and continuous improvement. It is a senior-level position requiring expertise in auditing, stakeholder management, and QA leadership.
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Experience
8+ years
Function
Quality Assurance
Work mode
Hybrid, India
Company
Tier 2
What you will work on
The Senior Quality Analyst at CBTS leads end-to-end quality governance for offshore client engagements. This role focuses on driving audit frameworks, SLA management, and delivering data-driven insights through reporting tools. The candidate will collaborate with delivery teams and stakeholders to ensure process adherence and continuous improvement. It is a senior-level position requiring expertise in auditing, stakeholder management, and QA leadership.
TAL's take
Solid mid-tier firm with a well-defined senior governance role, though domain is generic software services.
The JD is very crisp with clear responsibilities, audit-specific duties, and defined reporting/stakeholder requirements.
Must haves
- 8+ years of experience in QA, auditing, or quality governance
- Experience in client-facing / offshore delivery models
- Proficiency in Power BI, Tableau, and Advanced Excel
- Experience with Jira or ServiceNow
- Bachelor's degree in Engineering or Computer Science
Tools and skills
Nice to have: six sigma, iso lead auditor.
About the company
Established IT services and technology solutions provider, mid-tier.