Support Associate
Upgrad is seeking a Learner Success Mentor to guide students throughout their academic journey in the edtech domain. The role involves resolving daily learner queries, providing academic motivation, and tracking engagement via multiple communication channels. Ideal candidates should possess strong communication skills and a learner-first mindset to ensure a positive academic experience. This position requires 6-day work weeks with mandatory weekend shifts.
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Experience
Experience not specified
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Upgrad is seeking a Learner Success Mentor to guide students throughout their academic journey in the edtech domain. The role involves resolving daily learner queries, providing academic motivation, and tracking engagement via multiple communication channels. Ideal candidates should possess strong communication skills and a learner-first mindset to ensure a positive academic experience. This position requires 6-day work weeks with mandatory weekend shifts.
TAL's take
Established brand in edtech with a clearly defined, though standard, support/mentorship role.
Clear role scope focused on learner success, mentorship, and issue resolution within an academic context.
Watchouts
- 6-day working week
Salaries at Upgrad
19.5 LPA average
Based on 35 Grapevine salary entries for Upgrad.
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Must haves
- Active listening skills
- Problem-solving skills
- Excellent verbal and written English communication
- Customer-centric approach
- Time management and multitasking abilities
About the company
Upgrad is a well-known edtech company, categorized as tier 2.
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