Technical Support Engineer
GoKwik is a growth operating system for D2C and eCommerce brands looking for a Technical Support Engineer to own their L2 support layer. The role involves troubleshooting APIs, integrations, and webhooks, performing root-cause analysis, and collaborating with Engineering teams for resolution. Candidates should have 3-6 years of experience, a background in development, and proficiency in tools like Postman, JIRA, and SQL. This position offers a clear path into Senior Support or Product Support within a fast-paced startup environment.
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Experience
3-6 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
GoKwik is a growth operating system for D2C and eCommerce brands looking for a Technical Support Engineer to own their L2 support layer. The role involves troubleshooting APIs, integrations, and webhooks, performing root-cause analysis, and collaborating with Engineering teams for resolution. Candidates should have 3-6 years of experience, a background in development, and proficiency in tools like Postman, JIRA, and SQL. This position offers a clear path into Senior Support or Product Support within a fast-paced startup environment.
TAL's take
Solid tier-2 startup role with clear L2 ownership and exposure to cross-functional engineering processes.
The JD provides a very clear scope, specific technical tool requirements, and well-defined responsibilities for the L2 support function.
Salaries at GoKwik
29.8 LPA average
Based on 29 Grapevine salary entries for GoKwik.
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Must haves
- 3-6 years of technical or product support experience
- Background in development with Node.js or Python
- Strong understanding of APIs, webhooks, and debugging
- Hands-on experience with Postman, JIRA, and SQL
Tools and skills
Nice to have: shopify, excel, metabase.
About the company
GoKwik is a well-funded, recognized Indian startup in the ecommerce enablement space.
Posts mentioning GoKwik
Culture at GoKwik
Any folks here working at GoKwik? Can you shed some light on the work culture at GoKwik and how things are generally?
Data Privacy and Gokwik
I don't know how many of you know this company- Gokwik. They sit on the majority of checkouts on Indian D2C websites. I placed an order on Boat and gave them my number and address. And voila, it is present across all other D2C using the same checkout. And yesterday, I just browsed a company called Saada and someone from their team called me and emailed me. I never signed up for sharing my details, or at least didn't see any opt-out option. This is in the face of Data privacy and they have been funded for this Business model.
How is the product culture at Gokwik?