Assistant Manager, Customer Services Excellence
Pacific International Lines is seeking an Assistant Manager to drive customer service excellence within their global container shipping division. The role focuses on designing and monitoring customer service initiatives, managing VoC programs, and overseeing digital transformation efforts. The ideal candidate will have extensive experience in logistics customer service and a proven ability to lead and standardize operational processes. This position works closely with senior leadership to foster a customer-first culture across a global network.
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Experience
5+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Pacific International Lines is seeking an Assistant Manager to drive customer service excellence within their global container shipping division. The role focuses on designing and monitoring customer service initiatives, managing VoC programs, and overseeing digital transformation efforts. The ideal candidate will have extensive experience in logistics customer service and a proven ability to lead and standardize operational processes. This position works closely with senior leadership to foster a customer-first culture across a global network.
TAL's take
Solid role at a well-established, large-scale international shipping company with clear operational responsibilities.
Role responsibilities are well-defined and aligned with the title, though it spans both customer service operations and some account management.
Must haves
- Bachelor's degree in Business Administration, Logistics, or Supply Chain Management
- 5+ years of experience in customer service
- Experience in container shipping or logistics industry
- Track record of leading customer service teams in global environments
- Experience implementing digital customer service tools and automation
Tools and skills
About the company
Established global shipping company, but does not fit the specific criteria for Tier 1 technology/high-growth unicorn status.