Lead Escalation Engineer
This Lead Escalation Engineer role at Cloud Software Group involves resolving highly complex, enterprise-level technical issues for the company's cloud products. The incumbent will serve as a subject matter expert, mentor junior staff, and contribute to process improvements for the support department. Candidates require deep knowledge of OS internals, networking, and Windows architecture. The role operates within a high-impact team supporting large-scale, mission-critical customer environments.
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Experience
8+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
This Lead Escalation Engineer role at Cloud Software Group involves resolving highly complex, enterprise-level technical issues for the company's cloud products. The incumbent will serve as a subject matter expert, mentor junior staff, and contribute to process improvements for the support department. Candidates require deep knowledge of OS internals, networking, and Windows architecture. The role operates within a high-impact team supporting large-scale, mission-critical customer environments.
TAL's take
The role is a high-level lead support position at a large, established enterprise cloud provider with clear scope and seniority.
The JD clearly defines the scope, team context, technical requirements, and responsibilities for a senior-level escalation engineer role.
Salaries at Cloud Software Group
104.0 LPA average
Based on 1 Grapevine salary entries for Cloud Software Group.
Other roles
14 - 16 years
104 LPA average
Range: 104 - 104 LPA
Must haves
- Minimum 8 years of relevant experience
- Deep understanding of OS internals
- Experience with Active Directory and Group Policies
- Proficiency in networking protocols and security
- Experience solving complex issues in ASP.NET based services
- Ability to mentor and coach junior team members
Tools and skills
Nice to have: aws, azure, esxi, citrix xenapp, citrix xendesktop, vmware, hypervisor.
About the company
Cloud Software Group is a major established entity, though it is not a top-tier hyper-growth unicorn.
Posts mentioning Cloud Software Group
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