Business Analyst (Sales Excellence)
Singapore Airlines is seeking a Business Analyst to lead the integration of Generative AI into their B2B sales and servicing operations. The role involves mapping processes, designing AI-powered workflows, and collaborating with cross-functional teams to drive automation. Candidates require experience in business transformation, process optimization, and a solid understanding of B2B sales workflows. This position is based in Singapore and requires strong project management and communication skills.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Singapore Airlines is seeking a Business Analyst to lead the integration of Generative AI into their B2B sales and servicing operations. The role involves mapping processes, designing AI-powered workflows, and collaborating with cross-functional teams to drive automation. Candidates require experience in business transformation, process optimization, and a solid understanding of B2B sales workflows. This position is based in Singapore and requires strong project management and communication skills.
TAL's take
Solid role within a major global organization focused on AI-driven process transformation, though the tech stack is high-level.
Clear focus on GenAI integration for B2B sales operations with well-defined responsibilities.
Must haves
- Experience in business transformation or process optimization
- Understanding of B2B sales and customer service operations
- Analytical skills to translate business needs into technical requirements
- Knowledge of GenAI platforms and business applications
- Project management expertise
Tools and skills
About the company
Global airline with significant corporate operations but not a primary tech-first or software company.
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