Sr. Manager Operations (Life & Pension Services)
HCLTech is seeking a Senior Manager for its Life & Pension Insurance BPO unit in Chennai. This role involves leading large-scale operations, driving process optimization through Lean/Six Sigma, and managing client relationships with UK/European stakeholders. You will lead transition and transformation programs while overseeing managers and delivery teams. This position is a critical leadership role focused on operational excellence and regulatory compliance.
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Experience
10-14 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
HCLTech is seeking a Senior Manager for its Life & Pension Insurance BPO unit in Chennai. This role involves leading large-scale operations, driving process optimization through Lean/Six Sigma, and managing client relationships with UK/European stakeholders. You will lead transition and transformation programs while overseeing managers and delivery teams. This position is a critical leadership role focused on operational excellence and regulatory compliance.
TAL's take
Solid senior leadership role in a large-scale global BPO provider with clear scope and stakeholder responsibilities.
The JD clearly defines the operational, stakeholder, and leadership expectations for the Life & Pension services vertical.
Salaries at HCLTech
15.2 LPA average
Based on 15 Grapevine salary entries for HCLTech.
Other roles
0 - 2 years | E1
18 LPA average
Range: 18 - 18 LPA
Other roles
2 - 4 years | E1
5 LPA average
Range: 4 - 8 LPA
Other roles
4 - 6 years | L2
15 LPA average
Range: 7 - 24 LPA
Other roles
6 - 8 years | L3
7 LPA average
Range: 7 - 7 LPA
Must haves
- 10-14 years of experience in Insurance BPO operations
- 4-6 years in a senior leadership role
- Deep domain understanding of Life & Pension products
- Experience handling UK/European stakeholders
- Proven success in transition and transformation programs
- High proficiency in Lean and Six Sigma
Tools and skills
About the company
Global IT services company with significant scale in BPO operations.
Posts mentioning HCLTech
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Massive Drop in LLM Costs Fuels AI Deals
- HCLTech CEO C Vijayakumar announced an 85% reduction in the cost of using large language models (LLMs) since early 2023. - The company reported significant AI and generative AI deals in Q3, totaling $2.1 billion, though exact numbers were not disclosed. - Vijayakumar highlighted the growing momentum in AI, with increasing customer interactions in AI labs and opportunities in agentic AI. Source: [MoneyControl](https://www.moneycontrol.com/news/business/cost-of-using-llms-have-dropped-over-85-since-early-2023-making-more-use-cases-viable-hcltech-ceo-c-vijayakumar-12909830.html#google_vignette)
Variable pay in HCLtech
When do we get the variable pay in hcltech and what would be percentage for variable pay