Business Solutions & Operations Officer - Temporary (Fixed-term Contract)
Emirates Skywards is looking for a Business Solutions & Operations Officer for a fixed-term contract based in Dubai. The role involves managing loyalty program systems, supporting partnership launches, and ensuring system functionality through coordination with IT and internal stakeholders. Candidates need experience in retail or contact center environments, process mapping, and project testing. This position requires strong communication and multi-tasking abilities to drive business outcomes.
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Experience
3+ years
Function
Operations
Work mode
Onsite, United Arab Emirates
Company
Tier 2
What you will work on
Emirates Skywards is looking for a Business Solutions & Operations Officer for a fixed-term contract based in Dubai. The role involves managing loyalty program systems, supporting partnership launches, and ensuring system functionality through coordination with IT and internal stakeholders. Candidates need experience in retail or contact center environments, process mapping, and project testing. This position requires strong communication and multi-tasking abilities to drive business outcomes.
TAL's take
Stable role at a major global brand, though the contract nature and specific legacy system focus limit its impact score.
Clear scope defining business systems support, operations, and stakeholder management for the loyalty program.
Watchouts
- Fixed-term contract
Must haves
- 3 years experience in Retail & Contact Centre
- Excellent communication and strong proficiency in English
- Experience with process mapping
- Experience involved in testing on projects
- Sound knowledge of Microsoft Office Suite
- Knowledge of project management tools like JIRA
- Strong stakeholder management skills
Tools and skills
Nice to have: resconnect, cris, skywards back office.
About the company
Global airline brand with established internal loyalty software operations.
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