Product Specialist
PTC is hiring a Technical Support Engineer in Gurugram to provide enterprise-level support for their Servigistics software suite. The role involves managing customer issues, resolving complex technical problems through troubleshooting, and working cross-functionally with development teams. Candidates should have experience with SQL, ETL tools, and Java-based application environments. The position requires availability for 24x7 rotation and weekend shifts.
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Experience
1-2 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
PTC is hiring a Technical Support Engineer in Gurugram to provide enterprise-level support for their Servigistics software suite. The role involves managing customer issues, resolving complex technical problems through troubleshooting, and working cross-functionally with development teams. Candidates should have experience with SQL, ETL tools, and Java-based application environments. The position requires availability for 24x7 rotation and weekend shifts.
TAL's take
Solid established global software company with a clear support scope and defined technical requirements.
The JD is highly specific regarding technical support responsibilities, stack requirements, and the nature of the customer support role.
Must haves
- Bachelor's degree in CS, Information Systems, or Engineering
- 1.6 to 2.5 years of work experience
- Experience with SQL for Oracle and SQL Server
- Knowledge of ETL tools like Informatica or Kettle
- Understanding of Java-based application architectures
- Troubleshooting skills in software and database management
Tools and skills
About the company
Global enterprise software provider, established company, not a household tech name but clearly a major established player.
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