Head of Customer Success
Zaggle is a B2B2C SaaS FinTech company seeking a Head of Customer Success to lead a pan-India team in managing 1,000+ corporate accounts. The role focuses on driving revenue growth through aggressive upsell and cross-sell of employee benefits, R&R, and CFO-centric solutions. The successful candidate will mentor a distributed team, manage high-stakes CXO relationships, and implement account health processes. This is a senior-level position requiring extensive travel and deep expertise in B2B account management within the fintech or banking space.
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Experience
10-15 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Zaggle is a B2B2C SaaS FinTech company seeking a Head of Customer Success to lead a pan-India team in managing 1,000+ corporate accounts. The role focuses on driving revenue growth through aggressive upsell and cross-sell of employee benefits, R&R, and CFO-centric solutions. The successful candidate will mentor a distributed team, manage high-stakes CXO relationships, and implement account health processes. This is a senior-level position requiring extensive travel and deep expertise in B2B account management within the fintech or banking space.
TAL's take
Leadership role at a publicly listed Indian fintech with clear revenue-generating responsibilities and strategic scope.
Clear directive for a customer success leader, although the tech stack is implied rather than explicitly listed.
Must haves
- 10–15 years in Customer Success, Account Management, or B2B Sales
- Experience in SaaS, Fintech, or Banking
- Proven track record of managing and training distributed teams
- Strong negotiation skills and experience with corporate expense workflows
- Ability to engage with C-suite executives (CHROs and CFOs)
About the company
Publicly listed Indian fintech company with established market presence.
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