AM - Operation Manager (FROM BPO)
Career Bloc is hiring an Assistant Operations Manager to oversee BPO operations and lead teams in an onsite capacity. The role focuses on ensuring adherence to client SLAs, driving process improvements, and maintaining quality assurance standards. Candidates must demonstrate prior BPO experience and strong leadership abilities. This position offers professional growth within a collaborative service environment.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Career Bloc is hiring an Assistant Operations Manager to oversee BPO operations and lead teams in an onsite capacity. The role focuses on ensuring adherence to client SLAs, driving process improvements, and maintaining quality assurance standards. Candidates must demonstrate prior BPO experience and strong leadership abilities. This position offers professional growth within a collaborative service environment.
TAL's take
Stable role in BPO sector, clearly defined operational responsibilities but lacking company brand prestige or specific tech stack.
The JD provides a very clear scope, list of responsibilities, and specific industry requirements for a standard BPO operations role.
Must haves
- Proven experience in operations management within the BPO industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and generate insights for decision-making.
- Knowledge of quality assurance protocols and process optimization techniques.
- Proficiency in MS Office and operations management tools.
Tools and skills
About the company
unfamiliar company, default mid-tier
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