Customer Experience Specialist (VoC)
The Customer Experience Specialist supports the Voice of Customer program at U.S. Pharmacopeial Convention within the healthtech sector. Responsibilities include collecting and analyzing customer feedback via CRM and survey tools to drive actionable insights. Candidates must be proficient in Salesforce, Tableau, and Qualtrics to develop reports and visualizations. This is an individual contributor role based in Chittoor, India, requiring a 2-10:30pm shift.
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Experience
2-4 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Customer Experience Specialist supports the Voice of Customer program at U.S. Pharmacopeial Convention within the healthtech sector. Responsibilities include collecting and analyzing customer feedback via CRM and survey tools to drive actionable insights. Candidates must be proficient in Salesforce, Tableau, and Qualtrics to develop reports and visualizations. This is an individual contributor role based in Chittoor, India, requiring a 2-10:30pm shift.
TAL's take
Solid role at an established scientific organization with well-defined VoC responsibilities and specific tool requirements.
The role has a very clear focus on Voice of Customer (VoC) programs, defined tool stack, and specific analytical responsibilities.
Must haves
- Bachelor's degree in data science or analytics
- 2-4 years experience in data analytics or VoC programs
- Proficiency in Qualtrics, Salesforce, Adobe Analytics, and Tableau
- Ability to develop reports and dashboards from complex data
- Strong project management skills
- Willingness to work 2pm-10:30pm shift
Tools and skills
About the company
Established non-profit scientific organization, not a major tech firm.