Service Delivery Manager
IDEMIA Public Security is seeking a Service Delivery Manager to oversee maintenance operations and maximize customer satisfaction. The role involves defining maintenance strategies, managing KPIs and budgets, and leading crisis resolution for complex technical solutions. You will coordinate with both internal stakeholders and external clients to ensure contractual compliance and service performance. This position requires strong leadership in incident management and the ability to mentor junior support engineers.
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Experience
5+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
IDEMIA Public Security is seeking a Service Delivery Manager to oversee maintenance operations and maximize customer satisfaction. The role involves defining maintenance strategies, managing KPIs and budgets, and leading crisis resolution for complex technical solutions. You will coordinate with both internal stakeholders and external clients to ensure contractual compliance and service performance. This position requires strong leadership in incident management and the ability to mentor junior support engineers.
TAL's take
Solid mid-tier role with well-defined operational scope and clear seniority requirements in a professional, mission-critical domain.
Highly coherent role description focused on maintenance strategy, KPI management, and crisis resolution in a client-facing environment.
Must haves
- 5+ years of client-facing experience in service delivery or maintenance management
- Proven experience managing high-severity incidents and system outages
- Strong crisis management and stakeholder communication skills
- Experience defining maintenance strategies and support organization
- Ability to work independently and coach junior team members
About the company
Established global security and biometrics provider with significant international operations.