Business Process Owner - Global Customer Operations
AkzoNobel is seeking a Global Business Process Owner to lead end-to-end customer operations processes, specifically Order to Cash and Fulfilment. The role involves driving system harmonization across multiple SAP environments, managing global HANA rollout strategies, and ensuring process maturity. You will work with diverse global stakeholders to simplify business processes and drive performance metrics like OTIF and backorders. This is a senior-level transformation role requiring extensive project management and cross-functional leadership experience.
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Experience
15-20 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
AkzoNobel is seeking a Global Business Process Owner to lead end-to-end customer operations processes, specifically Order to Cash and Fulfilment. The role involves driving system harmonization across multiple SAP environments, managing global HANA rollout strategies, and ensuring process maturity. You will work with diverse global stakeholders to simplify business processes and drive performance metrics like OTIF and backorders. This is a senior-level transformation role requiring extensive project management and cross-functional leadership experience.
TAL's take
Global operational leadership role within a well-established international company, offering significant strategic impact.
Clear focus on global OTC process harmonization and SAP transformation, though the functional span is quite broad.
Must haves
- 15-20 years work experience in OTC domain
- Deep expertise in SAP at operational and process levels
- Experience managing improvement programs at a global scale
- Strong project management experience
- Solid Order to Cash knowledge
Tools and skills
Nice to have: lean, six sigma.
About the company
Established global manufacturing company with a significant footprint but not a software-native tech brand.