Designated Support Engineer III
Zscaler is looking for a Senior Support Engineer to join their team in Bangalore or Mohali, focusing on their cloud-native Zero Trust Exchange platform. The role involves resolving complex and critical technical issues escalated from lower support tiers and collaborating closely with engineering teams. Candidates must have extensive experience in network and application protocols, security, and troubleshooting tools. This is a hybrid role within a high-impact cybersecurity environment.
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Experience
5+ years
Function
Support
Work mode
Hybrid, India
Company
Tier 1
What you will work on
Zscaler is looking for a Senior Support Engineer to join their team in Bangalore or Mohali, focusing on their cloud-native Zero Trust Exchange platform. The role involves resolving complex and critical technical issues escalated from lower support tiers and collaborating closely with engineering teams. Candidates must have extensive experience in network and application protocols, security, and troubleshooting tools. This is a hybrid role within a high-impact cybersecurity environment.
TAL's take
Tier 1 security company offering a clearly defined senior-level technical support role.
Well-defined technical requirements and clear responsibilities within the TAC.
Salaries at Zscaler
26.7 LPA average
Based on 40 Grapevine salary entries for Zscaler.
Engineering
0 - 2 years | L4
14 LPA average
Range: 14 - 14 LPA
Other roles
0 - 2 years | L4
7 LPA average
Range: 6 - 8 LPA
Engineering
2 - 4 years | L4
15 LPA average
Range: 15 - 15 LPA
Other roles
2 - 4 years | L4
15 LPA average
Range: 7 - 23 LPA
Must haves
- 5+ years of support and networking experience
- Experience in GRE and IPSec configuration and troubleshooting
- Proficiency in network troubleshooting using Wireshark and similar tools
- Deep experience in Authentication (SAML, Kerberos)
- Understanding of common network and application protocols
Tools and skills
Nice to have: forward proxy, aws, azure, vpn, linux, windows, mac.
About the company
Zscaler is a major global leader in cloud security and zero trust.
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