Customer Success Associate/Manager
Legitquest is a legal-tech venture looking for a Customer Success Associate or Manager based in New Delhi. The role involves managing customer relationships, ensuring retention, and analyzing feedback to improve service quality. Candidates should have 1-5 years of experience in client handling and strong interpersonal skills. Experience in SaaS and familiarity with CRM tools are considered advantageous.
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Experience
1-5 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Legitquest is a legal-tech venture looking for a Customer Success Associate or Manager based in New Delhi. The role involves managing customer relationships, ensuring retention, and analyzing feedback to improve service quality. Candidates should have 1-5 years of experience in client handling and strong interpersonal skills. Experience in SaaS and familiarity with CRM tools are considered advantageous.
TAL's take
Early-stage legal-tech venture with clearly defined support scope but generic requirements.
Clear and coherent role definition focusing on standard customer success responsibilities.
Must haves
- 1-5 years relevant experience in Customer Success or Client Servicing
- Strong analytical skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team-oriented environment
Tools and skills
Nice to have: crm tools, client management systems.
About the company
Unfamiliar company in niche legal-tech space, default mid-tier.