Service Delivery Manager - Operations
Optum is seeking a Service Delivery Manager to lead a large team in Hyderabad within the healthtech sector. The role involves overseeing operations, SLA compliance, and performance management for a team of 150+ resources. Candidates must possess significant experience in people management, financial budgeting, and operational process improvement methodologies like Lean Six Sigma. This position requires a strong focus on team development, client engagement, and maintaining high-quality service delivery standards.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
12+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Optum is seeking a Service Delivery Manager to lead a large team in Hyderabad within the healthtech sector. The role involves overseeing operations, SLA compliance, and performance management for a team of 150+ resources. Candidates must possess significant experience in people management, financial budgeting, and operational process improvement methodologies like Lean Six Sigma. This position requires a strong focus on team development, client engagement, and maintaining high-quality service delivery standards.
TAL's take
Solid senior operations role at a large, stable healthcare company with clear leadership expectations for a large team.
Role responsibilities and expectations are clearly defined, though the breadth of operations management spans many standard business processes.
Watchouts
- flexible supporting the team during holidays and work extended hours
- flexible to work in evening/night shifts
- 100% RTO
Salaries at Optum
21.9 LPA average
Based on 181 Grapevine salary entries for Optum.
Operations
4 - 6 years | 26
11 LPA average
Range: 11 - 11 LPA
Product Management
0 - 2 years | 25
13 LPA average
Range: 13 - 13 LPA
Engineering
0 - 2 years | 25
11 LPA average
Range: 7 - 15 LPA
Other roles
0 - 2 years | 25
9 LPA average
Range: 2 - 21 LPA
Must haves
- 12+ years of overall experience
- 8+ years of people management experience
- Knowledge of performance management and workflow procedures
- Experience in reporting and data visualization
- Working knowledge of budgeting and capacity utilization
- Lean Six Sigma and RCA methodologies
- Excellent communication and interpersonal skills
Tools and skills
About the company
Optum is a large healthcare subsidiary of UnitedHealth Group, classified as a tier 2 organization due to its scale and established presence in the healthtech space.
Posts mentioning Optum
Please help me choose!
Between Optum, Skillsoft, Tech Mahindra which one would be a better choice in terms of work life balance, professional and financial growth? Optum : x LPA fixed SkillSoft : (x+2) LPA fixed Tech Mahindra : (x+3) LPA fixed
Looking for Referral at Optum
Hi Guys, I am looking for a job change. I am having the job I'd of Optum. Can anyone help me with the referral.
Optum RRP
How much rrp did you guys got ? Please share the value and performance score out of 5.