Resource Coordinator EKH Emiratisation
Emirates is seeking a Resource Coordinator based in Dubai to support the Mission Control Team. The role involves analyzing call statistics, forecasting volume, and managing agent schedules to optimize contact center performance. You will be responsible for producing performance reports, managing resource budgets, and recommending self-service enhancements. This position requires strong analytical skills and proficiency in workforce planning tools.
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Experience
4-5 years
Function
Administrative
Work mode
Onsite, United Arab Emirates
Company
Tier 2
What you will work on
Emirates is seeking a Resource Coordinator based in Dubai to support the Mission Control Team. The role involves analyzing call statistics, forecasting volume, and managing agent schedules to optimize contact center performance. You will be responsible for producing performance reports, managing resource budgets, and recommending self-service enhancements. This position requires strong analytical skills and proficiency in workforce planning tools.
TAL's take
Established global organization offering clear operational scope in a niche administrative function.
The JD provides a highly detailed list of specific resource planning responsibilities within a contact center environment.
Must haves
- 4–5 years resource planning experience
- Working knowledge of contact centre procedures
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Word and Excel
Tools and skills
Nice to have: genesys.
About the company
Emirates is a major global airline with a significant operational footprint but is not a pure-play tech company.
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