Sr Service Delivery Manager (Must have JLPT N2/N1 certification)
World Wide Technology is seeking a Senior Service Delivery Manager to oversee high-complexity client accounts in India. This role involves strategic operational oversight, incident management, and direct communication with international stakeholders in Japan. Candidates must demonstrate professional fluency in both Japanese and English, along with strong ITIL expertise. The position requires managing rotational shifts to align with Japanese business hours.
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Experience
7+ years
Function
Operations
Work mode
Hybrid, India
Company
Tier 2
What you will work on
World Wide Technology is seeking a Senior Service Delivery Manager to oversee high-complexity client accounts in India. This role involves strategic operational oversight, incident management, and direct communication with international stakeholders in Japan. Candidates must demonstrate professional fluency in both Japanese and English, along with strong ITIL expertise. The position requires managing rotational shifts to align with Japanese business hours.
TAL's take
Solid role at a large, stable global technology provider with clear operational responsibilities and requirements.
The JD is extremely clear about expectations, specific linguistic requirements, and the nature of the service delivery operations.
Must haves
- Minimum 7 years of progressive experience in a related field
- JLPT N2/N1 certification or native-level fluency
- Advanced English proficiency
- ITIL Foundations or higher certification
- Advanced skills in Microsoft Office
Tools and skills
Nice to have: servicenow, sharepoint, ielts, cambridge proficiency exam.
About the company
Global technology solutions provider with significant scale but less focus on core product engineering compared to tier 1.
Posts mentioning World Wide Technology
World Wide Web Foundation Shuts Down After 15 Years
- The World Wide Web Foundation, founded by Sir Tim Berners-Lee, has announced its closure after 15 years. - The foundation has significantly contributed to expanding global internet access from 20% to nearly 70%. - The decision to shut down is due to the achievement of its primary mission and the emergence of new digital challenges. - Sir Tim Berners-Lee will now focus on new projects like the Solid Protocol, aiming to give individuals more control over their data. - Despite its closure, the foundation's impact will continue through other organizations and initiatives in the field. Source: [Perplexity](https://www.perplexity.ai/page/www-foundation-shut-down-E.iziOROSCG__ZDItbY6Cg)
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