Customer Support Specialist - Flex
Rippling is a leading B2B SaaS company providing a unified platform for HR, IT, and Finance. This role involves acting as a product expert to resolve complex customer issues across these domains via email, chat, and video conferencing. The successful candidate will document interactions in a CRM and collaborate with Product and Engineering teams to improve service. The position requires a bachelor's degree and prior SaaS support experience with a willingness to work night shifts.
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Experience
1-4 years
Function
Support
Work mode
Hybrid, India
Company
Tier 1
What you will work on
Rippling is a leading B2B SaaS company providing a unified platform for HR, IT, and Finance. This role involves acting as a product expert to resolve complex customer issues across these domains via email, chat, and video conferencing. The successful candidate will document interactions in a CRM and collaborate with Product and Engineering teams to improve service. The position requires a bachelor's degree and prior SaaS support experience with a willingness to work night shifts.
TAL's take
Strong Tier 1 company with a clearly defined customer support role and structured responsibilities.
The JD is very clear regarding the specific responsibilities, requirements, and the expected working hours (night shifts).
Salaries at Rippling
52.7 LPA average
Based on 39 Grapevine salary entries for Rippling.
Program & Project Management
0 - 2 years | L3
10 LPA average
Range: 10 - 10 LPA
Other roles
0 - 2 years | L3
36 LPA average
Range: 10 - 50 LPA
Engineering
2 - 4 years | L6
45 LPA average
Range: 40 - 50 LPA
Other roles
2 - 4 years | L6
43 LPA average
Range: 9 - 75 LPA
Must haves
- Bachelor's degree
- 1-4 years of customer support experience in a SaaS business
- Demonstrated experience in problem-solving and troubleshooting SaaS products
- Excellent written and verbal communication skills in English
- Ability to work night shifts
Tools and skills
About the company
Rippling is a well-known, high-growth unicorn with strong brand recognition in the SaaS space.
Posts mentioning Rippling
DM for referrals
https://www.business-standard.com/technology/tech-news/us-based-hr-tech-company-rippling-to-expand-in-india-ceo-parker-conrad-124021401482_1.html See careers site https://www.rippling.com/careers
Need referral for SDE 1 at Rippling
Hi all, I am currently working as a Embedded Software Engineer at Texas Instruments(YoE: 1 year) and I want to work as a SDE. I saw a opening for SDE 1 at Rippling (link: https://ats.rippling.com/rippling/jobs/4c3bce21-1608-4520-9d41-a8d45bd8f4ab?jobSite=LinkedIn) If anyone is willing to refer me, please let me know in the comments or in DM. I will share my details and resume with you. Thank you
Work culture at Rippling
Have heard very negative feedback from ex employees in my circle. They just seem to be hiring and firing frequently.