Customer Service Center Manager
Novation India is a technology solutions provider seeking a Customer Service Center Manager in Jabalpur. This role involves overseeing daily customer service operations, supervising staff, and managing programs to enhance customer satisfaction. The ideal candidate will utilize analytical and leadership skills to optimize service processes and resolve escalated issues. This is a full-time onsite position requiring strong communication and management experience.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 3
What you will work on
Novation India is a technology solutions provider seeking a Customer Service Center Manager in Jabalpur. This role involves overseeing daily customer service operations, supervising staff, and managing programs to enhance customer satisfaction. The ideal candidate will utilize analytical and leadership skills to optimize service processes and resolve escalated issues. This is a full-time onsite position requiring strong communication and management experience.
TAL's take
Small service company in a non-tech hub with generic role requirements and no growth signals.
Role responsibilities are clear and well-defined, though tech stack requirements are absent.
Must haves
- Expertise in Customer Service Management
- Expertise in Customer Support
- Strong Analytical Skills
- Excellent Communication skills
- Leadership and organizational skills
About the company
Small, unbranded IT services company.