Assistant Manager, Customer Services Excellence
This Assistant Manager role at Pacific International Lines focuses on driving customer service excellence within the global container shipping division. The incumbent will design, monitor, and rollout initiatives to improve end-to-end customer journeys and service standardization. Key responsibilities include managing VoC programs, performance reporting, and enabling digital transformation in service operations. The role requires substantial experience in the logistics industry and a collaborative approach to change leadership.
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Experience
5+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
This Assistant Manager role at Pacific International Lines focuses on driving customer service excellence within the global container shipping division. The incumbent will design, monitor, and rollout initiatives to improve end-to-end customer journeys and service standardization. Key responsibilities include managing VoC programs, performance reporting, and enabling digital transformation in service operations. The role requires substantial experience in the logistics industry and a collaborative approach to change leadership.
TAL's take
Stable, established global logistics player with a defined operational scope for a mid-level professional.
Clear, well-defined responsibilities centered on customer service strategy and operational excellence within the shipping domain.
Must haves
- Bachelor's degree in Business Administration, Logistics, or Supply Chain Management
- 5+ years of experience in customer service
- Experience in container shipping or logistics industry
- Proven track record of leading teams
- Experience implementing digital customer service tools and automation
Tools and skills
About the company
Established global container shipping company, top 12 globally but lacks specific high-tech engineering brand status.