Customer Experience Sr. Associate
Avantor is hiring a Customer Experience Sr. Associate in Coimbatore to manage customer inquiries and order processing. The role involves acting as a primary point of contact for orders, returns, and shipments while utilizing MS Office applications. The candidate will handle irate customers and support order entry databases. This is a support-focused role requiring strong communication skills within a global life sciences environment.
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Experience
1+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Avantor is hiring a Customer Experience Sr. Associate in Coimbatore to manage customer inquiries and order processing. The role involves acting as a primary point of contact for orders, returns, and shipments while utilizing MS Office applications. The candidate will handle irate customers and support order entry databases. This is a support-focused role requiring strong communication skills within a global life sciences environment.
TAL's take
Established global company but the role is a standard customer support function with entry-level requirements.
Clear and focused scope defining standard customer service support responsibilities.
Must haves
- Minimum 1 year of customer service experience
- Working knowledge of Microsoft Word, Excel, Access, and Outlook
- Excellent customer service skills
- Excellent communication skills
Tools and skills
About the company
Global life sciences company, established scale but not a tech-first engineering powerhouse.