Quality TL - Contact Centre
Aliens Tattoo is hiring a Quality Assurance Team Lead in Mumbai to manage quality evaluations for sales and support interactions. The role involves conducting audits, facilitating coaching sessions, and tracking performance trends to drive process improvements. Candidates need 2-5 years of QA experience in a sales-heavy environment with strong Excel skills. You will collaborate with operations and training teams to maintain service excellence across the organization.
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Experience
2-5 years
Function
Quality Assurance
Work mode
Onsite, India
Company
Tier 2
What you will work on
Aliens Tattoo is hiring a Quality Assurance Team Lead in Mumbai to manage quality evaluations for sales and support interactions. The role involves conducting audits, facilitating coaching sessions, and tracking performance trends to drive process improvements. Candidates need 2-5 years of QA experience in a sales-heavy environment with strong Excel skills. You will collaborate with operations and training teams to maintain service excellence across the organization.
TAL's take
Solid mid-tier role with well-defined quality assurance and coaching responsibilities in a growing organization.
Very clear and specific job description detailing daily quality assurance tasks, coaching, and analytical reporting.
Must haves
- Bachelor's degree or equivalent experience
- 2-5 years experience in Quality Assurance and Coaching
- Experience specifically in Sales Process
- Strong communication, coaching, and analytical skills
- Familiarity with QA tools and CRM platforms
- Excellent Excel skills
Tools and skills
Nice to have: ozonetel, gupshup, zoho crm.
About the company
Privately held company with significant valuation but not a major technology engineering brand.
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