Product Support Associate (6 Months Contract role)
Thomson Reuters is seeking a Product Support Associate to provide high-quality technical assistance for their digital platforms. The role involves logging inquiries, resolving technical issues via phone/email/chat, and ensuring customer satisfaction in a fast-paced environment. Candidates require strong communication skills and experience in international calling environments. This is a 6-month contract role operating on a 24/7 hybrid model.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
1+ years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Thomson Reuters is seeking a Product Support Associate to provide high-quality technical assistance for their digital platforms. The role involves logging inquiries, resolving technical issues via phone/email/chat, and ensuring customer satisfaction in a fast-paced environment. Candidates require strong communication skills and experience in international calling environments. This is a 6-month contract role operating on a 24/7 hybrid model.
TAL's take
Solid established company providing professional support role with defined scope, though entry-level and contract-based.
The JD is clear, specific about duties, requirements, and shift expectations for a support role.
Salaries at Thomson Reuters
19.4 LPA average
Based on 65 Grapevine salary entries for Thomson Reuters.
Other roles
0 - 2 years
6 LPA average
Range: 6 - 6 LPA
Operations
2 - 4 years | L6
14 LPA average
Range: 14 - 14 LPA
Engineering
2 - 4 years | L6
10 LPA average
Range: 5 - 16 LPA
Finance
2 - 4 years | L6
13 LPA average
Range: 13 - 13 LPA
Must haves
- Excellent English proficiency written and verbal
- Minimum 1 year customer-facing technical or customer support experience
- International Calling experience
- Strong problem-solving skills
- Ability to work in fast-paced high-volume environment
Tools and skills
Nice to have: salesforce, genesys.
About the company
Global enterprise software and media company, established player but not a Tier-1 tech pure-play.
Posts mentioning Thomson Reuters
Which company is better to join Thomson Reuters or Jp morgan with 9 yoe?
How are the leave policies? Any other Employee benefits? Work life balance? Transport facilities?
Manhunt for UnitedHealthcare CEO's Killer Continues
- The search for the gunman who killed UnitedHealthcare CEO Brian Thompson in Midtown Manhattan continues. Surveillance footage shows the masked shooter fleeing on an e-bike. - Shell casings with the words 'deny,' 'defend,' and 'depose' were found at the scene, possibly referencing insurance strategies. A $10,000 reward is offered for information. - Thompson, CEO since 2021, was highly respected. UnitedHealthcare is cooperating with NYPD during this investigation. Source: [Tmj4 News](https://www.tmj4.com/us-news/crime/manhunt-for-gunman-who-killed-unitedhealthcare-ceo-enters-day-2), [Buffalonews](https://buffalonews.com/news/nation-world/unitedhealthcare-ceo-killed-senators-grill-airlines-over-fees-hot-off-the-wire-podcast/article_7ee02f4c-11f7-5491-aa3c-74b3e74150c2.html)
Hung Jury Looms in High-Profile Murder Case
- The possibility of a hung jury in Luigi Mangione's murder case is a significant concern, despite overwhelming evidence against him. - Mangione, accused of killing UnitedHealthcare CEO Brian Thompson, has garnered a massive online following, complicating jury selection. - Legal experts highlight the challenges of proving terrorism charges and the potential for jury nullification in this high-stakes trial. Source: [Newsweek](https://www.newsweek.com/luigi-mangione-support-hung-jury-unitedhealth-ceo-murder-2006732), [Newsweek](https://www.newsweek.com/luigi-mangione-terrorism-charge-unitedhealth-ceo-murder-suspect-2006672)