Business Application Support Analyst
Pinkerton is seeking a Business Application Support Analyst to maintain stable IT operations within their Group Functions. The role focuses on resolving L1 incidents, managing tickets in ServiceNow, and supporting users with Microsoft 365 and financial business applications. Candidates must have experience in IT support, scripting with Python or PowerShell, and financial domain application workflows. This is an onsite role based in Gurugram requiring a strong service-oriented mindset.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Pinkerton is seeking a Business Application Support Analyst to maintain stable IT operations within their Group Functions. The role focuses on resolving L1 incidents, managing tickets in ServiceNow, and supporting users with Microsoft 365 and financial business applications. Candidates must have experience in IT support, scripting with Python or PowerShell, and financial domain application workflows. This is an onsite role based in Gurugram requiring a strong service-oriented mindset.
TAL's take
Solid corporate role with clear responsibilities in a stable industry, though lacking specific growth signal or tier-1 tech status.
Very well-defined responsibilities, clear technology stack, and precise expectations for L1 support within a finance-aligned environment.
Must haves
- Experience providing L1 or service desk support
- Experience in scripting and automation (PowerShell or Python)
- Extensive experience supporting business-critical applications in financial domain
- Familiarity with ITSM tools such as ServiceNow
- Knowledge of Microsoft 365 services
Tools and skills
About the company
Established global risk management services company, though not a top-tier technology firm.