Product Support Engineer (SaaS)
Loop Subscriptions is seeking a Product Support Engineer to join their SaaS team in Gurugram. This role focuses on resolving technical customer queries through chat, email, and Slack while troubleshooting product issues. Candidates should be proficient in web technologies like JavaScript, HTML, and CSS. The position requires a customer-centric mindset to maintain high CSAT scores.
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Experience
1-5 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Loop Subscriptions is seeking a Product Support Engineer to join their SaaS team in Gurugram. This role focuses on resolving technical customer queries through chat, email, and Slack while troubleshooting product issues. Candidates should be proficient in web technologies like JavaScript, HTML, and CSS. The position requires a customer-centric mindset to maintain high CSAT scores.
TAL's take
Solid tier-2 SaaS role with clear responsibilities and defined technical expectations.
Clear expectations and responsibilities for a support engineering role within a SaaS environment.
Must haves
- 1-5 years of experience in customer support
- Understanding of JavaScript, HTML, and CSS
- Strong problem-solving skills
- Strong communication skills
- Bachelors degree in a technology-related field
- Experience in the SaaS industry
Tools and skills
About the company
Established SaaS company, standard product-focused startup.
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