Quality Analyst
Veye Research Pvt Ltd is hiring a Quality Analyst to support sales operations for the Australian market. The role focuses on auditing sales calls for compliance with ACCC and TIO guidelines, alongside delivering onboarding and performance training. Candidates must be proficient in CRM and contact center tools and possess a strong understanding of adult learning principles. The position is based in Gurugram and requires alignment with Australian time zones.
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Experience
2-4 years
Function
Quality Assurance
Work mode
Onsite, India
Company
Tier 2
What you will work on
Veye Research Pvt Ltd is hiring a Quality Analyst to support sales operations for the Australian market. The role focuses on auditing sales calls for compliance with ACCC and TIO guidelines, alongside delivering onboarding and performance training. Candidates must be proficient in CRM and contact center tools and possess a strong understanding of adult learning principles. The position is based in Gurugram and requires alignment with Australian time zones.
TAL's take
Tier 2 company with a well-defined role and clear scope for a niche operational quality/training function.
Very clear JD outlining specific responsibilities for a dual QA and training role within an Australian compliance context.
Watchouts
- no transportation services provided
Must haves
- Bachelor's degree in Business, Communication, Sales, or related field
- 2-4 years experience in Quality Analyst or Sales Training
- Experience with contact centre platforms like Genesys, Five9, or Zendesk
- Experience with CRM systems like Salesforce
- Knowledge of Australian sales and compliance frameworks
- Excellent English communication and facilitation skills
Tools and skills
About the company
Unfamiliar company providing specific international services, default mid-tier assigned.