Customer Success Manager
Kanishka Software Private Limited is a B2B SaaS company specializing in digital transformation and enterprise solutions. The Customer Success Manager will manage onboarding, client relationships, platform adoption, and issue resolution for enterprise clients. The role requires experience in SaaS or enterprise software, strong project coordination, and the ability to train clients on product features. Success in this role leads to improved retention and expansion within existing corporate and government accounts.
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Experience
2-5 years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Kanishka Software Private Limited is a B2B SaaS company specializing in digital transformation and enterprise solutions. The Customer Success Manager will manage onboarding, client relationships, platform adoption, and issue resolution for enterprise clients. The role requires experience in SaaS or enterprise software, strong project coordination, and the ability to train clients on product features. Success in this role leads to improved retention and expansion within existing corporate and government accounts.
TAL's take
Mid-tier company with a clearly defined, standard Customer Success role in the enterprise software space.
Clear title, well-defined scope with specific onboarding and relationship management responsibilities, and clear experience requirements.
Must haves
- Strong communication and client management skills
- Experience in SaaS / Enterprise Software
- Project coordination abilities
- Problem-solving mindset
- Presentation and training skills
Tools and skills
About the company
unfamiliar company, default mid-tier