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Sr Customer Technical Lead

IvaluaSingaporePosted 19 May 2026

Ivalua is seeking a Senior Customer Technical Lead in Singapore to serve as the critical bridge between customers and internal IT/Security teams. This strategic role involves providing expert advisory on cloud infrastructure, resolving complex technical issues, and managing incident communications and RCA reports. The position requires deep expertise in Microsoft Azure and enterprise monitoring tools to ensure platform reliability for a global client base. You will act as a gatekeeper for technical requests while driving capacity planning and security compliance discussions.

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Experience

8+ years

Function

Engineering

Work mode

Hybrid, Singapore

Company

Tier 2

What you will work on

Ivalua is seeking a Senior Customer Technical Lead in Singapore to serve as the critical bridge between customers and internal IT/Security teams. This strategic role involves providing expert advisory on cloud infrastructure, resolving complex technical issues, and managing incident communications and RCA reports. The position requires deep expertise in Microsoft Azure and enterprise monitoring tools to ensure platform reliability for a global client base. You will act as a gatekeeper for technical requests while driving capacity planning and security compliance discussions.

TAL's take

Quality 65/1005/5 clarityTier 2 company

Solid established company with a well-defined, strategic technical bridge role requiring significant expertise.

Highly specific scope focusing on technical advisory, incident management, and cloud infrastructure bridging between customers and internal teams.

Must haves

  • 10+ years technical consulting or systems engineering experience
  • Proficiency in Microsoft Azure compute, networking, and monitoring
  • Knowledge of enterprise security standards and data protection
  • Experience with monitoring tools like Grafana, Datadog, or ELK
  • Ability to communicate complex technical RCA to business stakeholders
  • Experience working in global, cross-regional environments

Tools and skills

azurecloud monitoringgrafanadatadogelkinfrastructure managementsecurity compliance

Nice to have: government-level security clearance.

About the company

Established mid-stage global procurement software provider with stable operations since 2000.

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