Sr Customer Technical Lead
Ivalua is seeking a Senior Customer Technical Lead in Singapore to serve as the critical bridge between customers and internal IT/Security teams. This strategic role involves providing expert advisory on cloud infrastructure, resolving complex technical issues, and managing incident communications and RCA reports. The position requires deep expertise in Microsoft Azure and enterprise monitoring tools to ensure platform reliability for a global client base. You will act as a gatekeeper for technical requests while driving capacity planning and security compliance discussions.
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Experience
8+ years
Function
Engineering
Work mode
Hybrid, Singapore
Company
Tier 2
What you will work on
Ivalua is seeking a Senior Customer Technical Lead in Singapore to serve as the critical bridge between customers and internal IT/Security teams. This strategic role involves providing expert advisory on cloud infrastructure, resolving complex technical issues, and managing incident communications and RCA reports. The position requires deep expertise in Microsoft Azure and enterprise monitoring tools to ensure platform reliability for a global client base. You will act as a gatekeeper for technical requests while driving capacity planning and security compliance discussions.
TAL's take
Solid established company with a well-defined, strategic technical bridge role requiring significant expertise.
Highly specific scope focusing on technical advisory, incident management, and cloud infrastructure bridging between customers and internal teams.
Must haves
- 10+ years technical consulting or systems engineering experience
- Proficiency in Microsoft Azure compute, networking, and monitoring
- Knowledge of enterprise security standards and data protection
- Experience with monitoring tools like Grafana, Datadog, or ELK
- Ability to communicate complex technical RCA to business stakeholders
- Experience working in global, cross-regional environments
Tools and skills
Nice to have: government-level security clearance.
About the company
Established mid-stage global procurement software provider with stable operations since 2000.
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