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OnsiteMid Levelpayments

Payment Operations Analyst

NeonSingaporePosted 18 May 2026

Neon is a gaming-focused Merchant of Record platform building modern payments infrastructure. This role serves as the operational backbone, managing disputes, fraud investigations, payment performance tracking, and customer success support. The candidate will work across complex payment rails, monitor authorization rates, and collaborate with product and engineering teams to improve operational tooling. This is an early-team role requiring significant autonomy and deep analytical rigor in a fast-paced fintech environment.

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Experience

3-5 years

Function

Operations

Work mode

Onsite, Singapore

Company

Tier 2

What you will work on

Neon is a gaming-focused Merchant of Record platform building modern payments infrastructure. This role serves as the operational backbone, managing disputes, fraud investigations, payment performance tracking, and customer success support. The candidate will work across complex payment rails, monitor authorization rates, and collaborate with product and engineering teams to improve operational tooling. This is an early-team role requiring significant autonomy and deep analytical rigor in a fast-paced fintech environment.

TAL's take

Quality 65/1005/5 clarityTier 2 company

High-quality, well-funded early-stage startup with a clearly defined operational role at the heart of their core payments product.

The JD provides a highly specific breakdown of responsibilities across dispute, fraud, performance, and CS support, with clear metrics.

Must haves

  • 3-5 years in payments operations, fraud ops, or fintech risk
  • Experience with global PSPs such as Stripe, Adyen, PayPal, or Razorpay
  • Understanding of dispute and chargeback mechanics at card network level
  • Strong analytical capability to work across dashboards and data tools
  • Business-level English proficiency

Tools and skills

payment processorsstripeadyenpaypalrazorpaydata tools

About the company

Well-funded startup backed by top-tier VCs like a16z and Thrive, but lacks flagship brand status compared to global giants.

Posts mentioning Neon

Score, the Dating App for People with Good Credit, Shuts Down

- Score, the dating app for individuals with good to excellent credit, ceased operations in early August, as confirmed by the company to TechCrunch. - Initially intended as a 90-day pop-up app, Score extended its run to six months due to high user interest, amassing 18,000 users and 8,000 matches. - Co-founder Luke Bailey emphasized that the app aimed to raise awareness about credit health and spark broader conversations, achieving its goal before shutting down. - Data from Score revealed significant credit score disparities between genders, particularly among millennials, highlighting economic challenges faced by women. - Despite its closure, Neon Money Club, the parent company, plans to continue its mission of promoting financial literacy with new projects and content. Source: [Techcrunch](https://techcrunch.com/2024/08/12/score-the-dating-app-for-people-with-good-to-excellent-credit-quietly-shuts-down/)

News Discussion91

Outside the box..

Org: We need someone who thinks outside the box. Candidate: Can I work remotely then? Org: No, you must be inside our box, thinking outside the box. Candidate: So, can I set my own hours? Org: Absolutely, as long as they start at 9 AM sharp and end at 9 PM, with mandatory overlap from 9:01 to 8:59, covering daily catchup and occasional, seasonal and rational hackathon/catch-up work on weekends Candidate: Can I use innovative tools? Propose new ideas? Org: We’d love that! Just submit them through our 12-step approval process, get unanimous support from the board, and then we’ll file them in the suggestions folder, which we ceremoniously burn every quarter Candidate: Can I dress casually? Org: Dress however you like! Just remember, we have a strict no visible tattoos, no jeans, no open-toed shoes, no hats, no bright colors, no turtlenecks, no jerseys, no sweatshirts, no pullovers, no shorts, no tank tops, no sandals, no flip-flops, no sneakers, no hoodies, no graphic tees, no leggings, no cargo pants, no yoga pants, no overalls, no bandanas, no headbands, no skirts, no dresses, no capes, no costumes, no pajamas, no athletic wear, no leather jackets, no denim jackets, no vests, no ripped clothing, no sheer fabrics, no bold prints, no statement jewelry, no excessive accessories, no heavy makeup, no neon colors, no mismatched socks, no visible undergarments, no body piercings other than earrings, no strong perfumes, no funny socks, no slogan shirts, no cultural attire, and no anything that could be considered remotely fun or expressive... Candidate: oh so.. pants and a plain shirt? Org: Precisely! But make sure the shirt is not too tight, not too loose, not too short, not too long, no patterns, no logos, no buttons that make noise, no pockets that bulge.... Candidate: So basically, you want someone to think outside the box, inside a box, with the lid taped shut, buried underground, while we're chained to the walls? Org: Exactly! Welcome aboard.

Confessions101

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Consulting30