Head of Peace of Mind
The Head of Peace of Mind for MENCA leads the regional aftersales business as a strategic growth platform. This role owns the MENCA aftersales operating model, balancing commercial growth in parts and accessories with service performance governance. The candidate will drive digital enablement, distributor management, and end-to-end service execution across the region. The position requires strong analytical capability in SAP, Power BI, and Excel to manage P&L outcomes and regional operational standards.
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Experience
12-15 years
Function
Operations
Work mode
Onsite, UAE
Company
Tier 2
What you will work on
The Head of Peace of Mind for MENCA leads the regional aftersales business as a strategic growth platform. This role owns the MENCA aftersales operating model, balancing commercial growth in parts and accessories with service performance governance. The candidate will drive digital enablement, distributor management, and end-to-end service execution across the region. The position requires strong analytical capability in SAP, Power BI, and Excel to manage P&L outcomes and regional operational standards.
TAL's take
High-level regional leadership role for a major global manufacturer with significant P&L and operational responsibility.
The JD provides a highly detailed breakdown of strategic, commercial, and operational responsibilities for a well-defined regional role.
Must haves
- 12-15+ years leading multi-market aftersales or service operations organizations
- Proven track record driving revenue growth, margin improvement, and cost governance
- Deep expertise managing service KPIs and distributor networks
- Demonstrated success in process standardization and operational transformation
- Advanced proficiency in Excel, Power BI, and ERP platforms such as SAP
Tools and skills
About the company
Global consumer appliance manufacturer, established industrial entity.