Digital Customer Success Executive
Elsevier is seeking a Digital Customer Success Executive within their healthtech division to drive customer value through data-driven engagement. The role involves designing automated campaigns, analyzing behavioral signals, and optimizing customer journeys. You will utilize a tech stack including SQL, CRM, and analytics tools to improve product adoption and retention. This position requires a blend of creative communication and analytical rigor in a collaborative global environment.
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Experience
Experience not specified
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Elsevier is seeking a Digital Customer Success Executive within their healthtech division to drive customer value through data-driven engagement. The role involves designing automated campaigns, analyzing behavioral signals, and optimizing customer journeys. You will utilize a tech stack including SQL, CRM, and analytics tools to improve product adoption and retention. This position requires a blend of creative communication and analytical rigor in a collaborative global environment.
TAL's take
Strong global brand in health data with a well-defined, modern customer success role involving data-driven engagement and analytics.
The role is clearly defined as a digital-focused customer success position with a specific set of tools and responsibilities that align well with the job title.
Salaries at Elsevier
24.0 LPA average
Based on 1 Grapevine salary entries for Elsevier.
Other roles
6 - 8 years | Senior Software Engineer
24 LPA average
Range: 24 - 24 LPA
Must haves
- Experience in digital engagement, marketing automation, or customer lifecycle management
- Strong analytical skills with proficiency in Excel, SQL, Tableau, or Power BI
- Familiarity with engagement and CRM tools like Pendo, Highspot, Gong, or Salesforce
- Excellent written communication and content creation skills
- Ability to work in a global, matrixed environment
Tools and skills
About the company
Elsevier is a major global publishing and analytics company, considered a strong established player in the health information sector.